Terms & Conditions
Our courses & workshops are non-refundable or transferrable. In the event that you need to cancel a course, please contact us where refund may be given at our discretion.
Cancellation Policy
Handlers are responsible for their dogs and their actions throughout the duration of the course.
Dogs are to be kept on lead unless instructed otherwise by a member of the Smart Dog Academy team.
Please be mindful of other dog’s and handlers space at all times as some dogs require.
In the event that your dog toilets inside our venues, please notify a member of staff and clear/dispose of it accordingly.
Should your dog show any signs of illness, such as sickness, diarrhoea or coughing please do not bring your dog to class and notify us on 07999081988 via call or text message.
Owner Responsibility
Please be advised that as reward based trainers, we do not advocate the use of aversive equipment such as retractable leads, prong collars, shock collars, slip leads or any other tools that we would deem to cause fear or pain to your dog.
In the event that you arrive with the use of such tools, we will advise on alternative equipment that will be more suitable for training.
Failure to comply will result in exclusion, without refund, from the remainder of the course.
We recommend the use of a flat lead with either an appropriately fitted harness (ideally Y-Shaped at the front) or standard collar.
Equipment
Throughout the duration of our courses and workshops, we may take photos and/or videos of you and your dog to use on our social media accounts including Facebook, Instagram or on our webpage as promotional material.
Please notify a member of the Smart Dog Academy team if you do not wish to use photos or videos of you and/or your dog.
Photos,Videos & Social Media
Smart Dog Academy take no responsibility for any loss or damage to personal property and injury to either yourself or your dog (including illness) that may be sustained whilst at any of our venues, including outdoor spaces.